Your Information, Your Health, Your Rights, Our Responsibility
At Turkey Cares Clinic, our philosophy is “Customer First.” Every decision we make, including how we collect, store, and use your personal information, is based on this fundamental principle. We want you to feel secure in registering with us and to be informed and empowered regarding your personal privacy.
Rest assured:
- We will not collect personal information from you without your knowledge or consent.
- We will not disclose your personal information to any third party intentionally, except as outlined in this privacy policy.
- We will allow you to review and correct your personal information.
- We will take all reasonable measures to protect the security of any personal information you provide.
- If we suspect that the privacy of your personal information may have been compromised, we will inform you.
Privacy and confidentiality concerns are a priority for us; thus, we have designed this policy to ensure that you achieve the highest standards of security and privacy, making you feel safe and secure.
When you provide your information to us, it enables us to offer free consultation services, provide you with better services, and keep you informed about our offers. By doing so, you are trusting us with your information. This Privacy Policy aims to help you understand why we collect your data and what we do with it. It is as important to us as it is to you; we hope you take the time to read it carefully. We want you to be clear about how we use your information and to be assured that we protect your privacy.
Our Privacy Policy Explains:
Scanning
This website is not designed to collect your personal data from your device and will use all information based on your knowledge and consent.
Your IP Address
While navigating any website, including ours, our main server will record your IP address, browsing date and time, your browser, and the URL of the website that directed you to HealDone’s website.
Data Analysis
We conduct certain data analysis procedures through our website to evaluate and improve our services. Your feedback is always important, and you are free to provide it without mentioning personal data.
Data Privacy
Your personal data will always be in safe hands. We work hard to protect our users from unauthorized access or unauthorized changes to their data, including names, contact details, and photos.
Data Required to Process Your Requests
When we need any of your personal data, such as data required to process your requests, we will request it, and we assure you that we will never sell your data to third parties for marketing purposes without your prior written consent. We might use non-personally identifiable data for statistics or research purposes.
Your Contact Information
Your information will be treated as confidential. The applications you submit through our website help us improve our services and direct them where needed. The information you provide will be used to offer you free consultations, answer your questions and concerns, and process your requests via this website or any of its sub-sites.
Data Protection
Unless legally required, we will not sell or otherwise market your personal data to third parties.
Protection of Personal Data
In accordance with the Personal Data Protection Law No. 6698 (“KVKK”), any information that identifies or can identify a natural person is considered personal data. We would like to inform you about the purposes, legal reasons, collection methods, and the parties to whom and for what purposes your personal data might be transferred or shared, and your rights under the Personal Data Protection Law.
Methods and Legal Grounds for Collecting Personal Data
As Turkey Cares, acting as the data controller, we collect personal data through various channels such as our website, mobile applications, call centers, stores, social media channels, direct or authorized communication channels, and physical channels. These data are collected in accordance with the relevant legislation, contracts, requests, commercial practices, and principles of honesty.
In this context, your personal and health data may be collected through the following methods by Turkey Cares or third parties processing data on behalf of Turkey Cares:
- Membership forms you complete electronically or physically,
- Social networks that allow you to log into our websites,
- Contact forms filled out on our websites or third-party websites,
- Online shopping applications, cookies used to identify you, mobile applications,
- Emails, requests, work orders, faxes, and letters sent to our company through various contracts,
- Third-party companies supporting us during any stage of the membership program,
- Customer service channels including our employees, digital marketing, and call centers,
- Use of social media channels, search engines like Google,
- Membership agreements and other contracts, campaigns, applications, forms, offers,
- Our service network and related consultants and third parties.
In accordance with the above methods, your personal data necessary for the establishment and execution of a contract with Turkey Cares will be processed without your explicit consent, based on the exception of the necessity for processing personal data directly related to the establishment or performance of the contract, as specified in Article 5/2(c) of the Personal Data Protection Law.
All personal data other than those necessary for the establishment or performance of the contract with Turkey Cares will be processed based on your explicit consent after reading this text. We would like to emphasize that you have the right to withhold consent for the processing of personal data other than those required for the contract and that providing explicit consent is not a prerequisite for entering into a contract or purchasing products.
Processing and Purposes of Personal Data
As Turkey Cares, your personal and/or specially classified data may be obtained, recorded, stored, preserved, changed, updated, periodically checked, reorganized, classified, and shared/transferred with third parties specified below for the purposes for which they are processed or for periods specified by the relevant law.
We inform you that we may process your personal data in accordance with the Personal Data Protection Law No. 6698 and related legislation for the following purposes: to provide our customers with the benefits of our services, to identify commercial and marketing strategies, to inform you about our campaigns, to record your suggestions and complaints, to serve your needs by getting to know you better, to lead advertising and promotion activities, to conduct analyses and profiling for service activities, to set better service standards, and to determine and implement Turkey Cares’s commercial and business strategies.
Transfer of Personal Data to Third Parties and Abroad
Turkey Cares may share your personal data with third parties within Turkey and abroad, provided that sufficient measures are taken and security measures are implemented, in accordance with the principles of security and confidentiality outlined in the Personal Data Protection Law and related regulations. This sharing may occur with group companies, business partners, business connections, domestic or international servers, companies providing physical or cloud services, third parties processing data on behalf of Turkey Cares, firms measuring customer satisfaction, profiling support providers, and legal entities authorized to request this data under legal obligations.
Rights of Data Subjects Under Article 11 of the Personal Data Protection Law
Heal Done will respond to the following requests from data subjects:
- Learn whether Turkey Cares processes their personal data and which personal data it processes.
- Obtain information about the purposes of processing activities.
- Know third parties to whom personal data is transferred within Turkey or abroad.
- Request correction of incomplete or inaccurate personal data.
- Request deletion or destruction of personal data in accordance with the law.
- Request notification of the correction, deletion, or destruction of personal data to third parties to whom the data has been transferred.
- Object to the occurrence of a result against themselves by exclusively analyzing the processed data through automated systems.
- Obtain a copy of their personal data.
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